**Job Summary:** We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team. The ideal candidate will have a background in hotel management or hospitality and possess excellent guest relations skills. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist guests with reservations and booking arrangements - Manage phone calls and reservations with proper phone etiquette - Process payments and maintain guest accounts - Address guest concerns and resolve issues promptly - Perform night audit duties as needed **Skills:** - Experience in hotel front desk operations or hospitality management - Strong customer service skills with a focus on guest satisfaction - Multilingual abilities are a plus - Proficient in phone etiquette and communication - Familiarity with night audit procedures is advantageous If you are passionate about providing exceptional service to guests, have a background in hotel management, and possess excellent communication skills, we invite you to apply for the Front Desk Agent position with our team.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Kissimmee, FL 34744 (Required)
Ability to Relocate:
- Kissimmee, FL 34744: Relocate before starting work (Required)
Work Location: In person