Great opportunity to earn extra money for the holidays for Health Insurance Agents!
Needed: Telesales and Chat
Telesales Start Dates: July 31, August 14, August 28
Chat Start Date: September 13
· 100% Remote – Work from Home Role in EST Time Zone
· Monthly Bonus Eligible
· Hours may include some evenings and rotational weekend coverage
We are looking for someone who is passionate and eager to make a positive impact with someone’s health journey. In this temporary role, you will enjoy challenging yourself to assist individuals with identifying the best health insurance product to meet their individual needs in a call center environment.
As a Health Insurance CHAT Agent, you will provide a consultative sales experience that will focus on improving the health care of current and future members. This role is mainly computer-based, managing multiple Live Chats (coming through company website) with the utmost of care and professionalism. This will entail answering any questions our site visitors may have and providing relevant information in accordance with approved scripts.
You will work with the customer to create solutions and ensure a smooth sales process while achieving sales goals. Visitors will have the option of inbound calls, or requesting a live chat with a health insurance representative. Calls and chats will be primarily in-bound with the goal of enrolling the customer into a health plan. Outbound calls may also be required to follow up and close the sales or support marketing campaigns to convert leads into sales opportunities
Essential Functions
Sales (80%)
- Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate
- Generate customer sales via qualified inbound calls/outbound opportunities based off client expectations
- Identify and cross-sell prospects on various product offerings
- Respond to customer inquiries regarding product offerings
- Deliver a best-in-class customer experience through a knowledgeable, positive, professional interaction
- Help customer select appropriate health solutions by identifying and overcoming buying obstacles
- Drive growth by exceeding sales goals and objectives
- Exceed all company and client driven metrics for sales revenue, retention rates, and service level expectations
Compliance (20%)
- Strive to resolve customer issues on the first call and log all information
- Follows compliant sales scripts, and compliance procedures
- Researches and resolves disputes and problems within established guidelines
- Completes, processes and maintains applicable paperwork and records
- Facilitates correct application process
Required Qualifications
- Self-Directed and Goal Oriented with a focus on achieving sales success
- Effective Written and Verbal Communication Skills
- Ability to build trust and rapport with customers
- Proficient typing skills, and the ability to navigate technology systems, including web sites, e-mail
- Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions
- Ability to be flexible with role needs and changes
- Comfortable with receiving feedback and direction
- Ambitious and curious to succeed in role
Required Education: High School Diploma or GED
Certification/Training:
- 2-40 (Florida) or state equivalent health insurance license
- Successfully complete assigned product training
- Successfully complete required background screening and fingerprinting required for this role
Desired Work Experience:
- 1 Year Commissioned & Bonused Sales Experience
- 1 Year Call Center Experience
- 1 Year Health Insurance Experience
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website www.optechus.com.
OpTech is an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/
Job Types: Full-time, Contract
Pay: $21.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Work from home
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Application Question(s):
- Are you available to start as early as 8am and work as late as 6pm (8 hour workday)?
- Willingness to work rotating weekends (1 or 2 per month)?
Experience:
- call center or telesales: 1 year (Preferred)
License/Certification:
- 2-15 or 2-40 Health insurance license or non-resident 8-40 (Required)
Work Location: Remote