Pay starting at $21/hr and great benefits!
JOIN OUR GROWING COMPANY! C.S. Wo & Sons, LLC., dba HomeWorld, Ashley Hawaii, Red Knot, and SlumberWorld, a local family-owned company doing business in Hawaii for over 100 years, has a great opportunity for a Full-Time Customer Support Lead at our Salt Lake Warehouse location.
Customer Support Lead
Position Summary:
Responsible for providing client support and service, handles VIPs or large orders, and client escalations. Ensures we wow every client in every interaction and ensures a fantastic client experience that encourages them to shop and purchase online, visit our stores and keeps them coming back. Trains Customer Support Specialists on client support and service processes.
Requirements:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Experience in customer service, sales, or other related field.
- Excellent organizational skills, attention to detail, and able to handle deadline pressures.
- Ability to learn and work with various office software and systems.
- Experience with POS systems and data entry.
- Flexible and adaptable to changes in processes and procedures.
- Ability to use good judgement in making decisions which have significant impact on the Company’s credibility, operations, and services.
- Ability to organize and prioritize tasks and responsibilities.
- Ability to work in a team environment.
- Sitting and/or standing for sustained periods of time. Moving about the retail and office space occasionally.
- Must be able to lift and/or exert up to 10 pounds of force at times.
Working Conditions
- Air-conditioned office.
- Weekly deadlines.
- Fast-paced, high-energy environment.
- Weekdays, weekends, holiday schedules may be required.
We support a drug-free workplace, and drug testing is part of the employment process.
Visit us at www.cswo.com/careers to apply today.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Honolulu, HI 96818 (Required)
Work Location: In person