Looking for a D1 Field Service Technician to cover Austin & San Antonio area, which extends to Corpus Christi, Laredo and to Harlingen. This will be a general territory assisting multiple customers in the geography.
Looking for a tech with mechanical abilities and printer skills first and foremost, with some pc skills needed as well. Preference will be given to techs with mechanical/printer skills and experience. Wide Format printer skills/experience a plus.
Must have an active driver's license as well as their own reliable transportation.
The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.
General FST responsibilities:
- 40-hrs/week (on-call nights/weekends required).
- Must be able to work overtime when required (limited OT with Manager approval beforehand).
- Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
- Provide quality customer support and relations through use of customer management skills and other D1Employees.
- Diagnose machine performance problem.
Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
- Installing and repairing Servers
- Troubleshoot and installing in LAN-WAN environments
- Provide some desk side technical support for hardware and software
- Perform analysis to effectively identify potential problems to eliminate problems in the future
- Maintain requisite technical competence to support the hardware and software
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
- Taking appropriate actions to mitigate or eliminate hardware/software problems
- Handle General Territory.
- Perform applicable preventative maintenance, per OEM specifications
Skills/Experience:
Required Skills:
- A+, Vehicle, ability to travel overnight and pull after hours on-call rotation
- Standby and travel are a requirement, normally 150 mile radius
- Needs mechanical abilities and printer skills as well as PC repair and software
Required Education
- High school/College/Military/Tech School/IT course.
Required Years of Experience:
Job Types: Full-time, Part-time
Pay: $23.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Experience:
- IT Field technician: 3 years (Preferred)
- Troubleshooting hardware: 2 years (Preferred)
- Troubleshooting printers: 2 years (Preferred)
- Break-fix: 2 years (Preferred)
- Workstations: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- San Antonio, TX 78201 (Required)
Ability to Relocate:
- San Antonio, TX 78201: Relocate before starting work (Required)
Work Location: In person