The Sales Administrator is responsible for assisting the Sales Group with Sales Order Entry, Quotes and Returns (Rejections and Repairs) assigned by the Sales Support Supervisor and requests in a manner that reflects quality customer service. As well as other Customer Support duties but not limited to filing, customer calls and assisting the Sales Group due to absentee or vacation.
Essential Functions:
-
Order entry of all purchase orders received; maintain responsibility through all customer requests and update data as necessary.
-
Respond to all incoming calls and faxes for designated customers in a timely manner.
-
Quote price and delivery information according to established departmental policies.
-
Interface with Production Control, Purchasing, Quality, and Shipping/Receiving in an effort to expedite (as required) and deliver an 'on-time' product.
-
Correspond with customers with respect to receipt of order, prices, shipping information, clarification of requirements, and any other information as needed.
-
Refer any order where credit may be a problem to the Accounts Receivable Department.
-
Perform other duties as required.
Role Qualifications:
Candidates MUST have effective oral and written communication skills; accuracy in daily work is essential.
Professional demeanor.
Ability to interact with customers with friendliness, diplomacy, and patience.
Good organization and record keeping skills.
Working knowledge of Microsoft Word and Excel. Fundamentals of business and accounting beneficial. Effective oral and written communication skills; accuracy in daily work is essential.
Professional demeanor.
Ability to interact with customers with friendliness, diplomacy, and patience.
Good organization skills.
Ability to bend and stoop for filing and visit factory floor to verify order status.
Education and Experience:
Three+ years' of Contracts Administration experience is required.
Experience with commercial aerospace and/or Defense
Sales order desk or marketing experience preferred.
Physical demands and work environment
-
Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, reach with arms and hands, climb stairs, stoop, kneel, crouch, talk or hear. The employee must occasionally lift and/or move up to 20 lbs.
-
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time and an air-conditioned and heated office. The noise level is moderate. The factory floor is in the same building as the office.
Must have U.S. Person Status such as US Citizenship, or Permanent/Temporary Resident (Work Permit Not Accepted due to FAA Regulations as we work on Government Parts)
$25-$28 per hour DOE
#MCTA1
IND123