The Practice Manage is responsible for overseeing all of the administrative and business operations aspects of the clinical office.
Duties and Responsibilities include but are not limited to:
Physician liaison:
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Review month end reports with physicians including patient satisfaction survey results
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Schedule VIP patients and usher VIPs directly to Patient Experience Coordinator
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Identify any issues and escalate to the executive team
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Review and track PTO for physicians and ensure coverage
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Introducing new physicians to the organization
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New provider concierge
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Primary Care liaison
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External relationships; referring doctors, hospitals, vendors
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Hospital credentialing
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Physician/facility license renewals
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CME tracking for physicians
Financials:
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Budget
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PNL Review
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Develop annual budget and operate within budget
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Monthly breakdown of call payment
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Validate accounts payable and submit to ORI finance department
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Validate physician expense checks and submit for payment
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Bank deposits
Practice Growth:
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Oversees all numbers for the practice
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Coordinate growth with neighborhood practice groups monitor in network relationships and ensure a positive partnership
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Resolve patient complaints
Employee Development:
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Ensure support staff coverage during regular business hours
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Be a visible leader within the clinic
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Interviews and selects candidates for employment
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Participates and completes employee review process
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Initiate employee coaching and counseling
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Ensure completion of performance reviews for the practice
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Works with the staff to build an effective team
Practice Operations and Facilities:
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Complete payroll for site
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Work in collaboration with System Managers to ensure efficient work flows and ensure patient satisfaction
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Monitor patient and staff areas for safety and necessary resources and equipment
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Communicate and implement ORI policies and procedures
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Serve as liaison during audits including (DOH, vendor tours, facility management groups)
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Schedule office cleanings and requesting completion of any necessary maintenance work
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Oversees ordering of office supplies
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Responsible for ensuring all equipment is maintained appropriately
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Ensures confidentiality in all proprietary matters
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Coordinate efficient workflow within practice operations
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Participate in ORI committees and work teams as requested
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Compliance with HIPAA and OSHA regulations
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Special projects and other duties
Required Education and Experience
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BA or BS preferred
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Five years of support staff and/or medical records experience preferred
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Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
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Experience with Electronic Medical Records
Physical Demands:
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Requires mobility, frequent walking, standing, and sitting, some bending, stooping and stretching and periodic lifting of up to 50 lbs.
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While performing the duties of this job, the employee is regularly required to converse and hear.
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Requires normal (corrected) vision.
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Requires coordination and manual dexterity sufficient to operate office equipment
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30 a.m. to 5 p.m., but may vary depend on Company Schedule.