TO APPLY - Please visit our website at www.fortmillsc.gov and click on 'Employment Opportunities' to fill out our applications. For any questions, please contact Maryn Long, HR Coordinator at mlong@fortmillsc.gov
MAJOR DUTIES
· Greets customers at the front counter and drive-through window; provides information and assistance; receives and posts payments.
· Assists in resolving questions related to customer accounts and billing statements.
· Reviews customer account activity to identify and resolve problems.
· Initiates and processes work orders related to malfunctioning water meters.
· Answers telephone; provides information and assistance; refers to appropriate personnel.
· Opens, closes, and transfers utility accounts.
· Processes the mail.
· Balances receipts.
· Updates account information.
· Establishes customer payment agreements.
· Files and scans documents.
· Researches accounts to identify and resolve issues.
· Runs credit checks and handles cash.
· Performs other duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
· Knowledge of utility billing principles and practices.
· Knowledge of customer service principles and practices.
· Knowledge of town and departmental policies and procedures.
· Knowledge of computers and job-related software programs.
· Skill in prioritizing and organizing work.
· Skill in the maintenance of files and records.
· Skill in oral and written communication.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
· The work is typically performed while sitting at a desk or table.
MINIMUM QUALIFICATIONS
· Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
· Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
· Or any equivalent combination of education and experience which provides required knowledge, skills, and abilities.
BENEFITS
· Free Blue Choice PPO Coverage Health Insurance and Principal Dental Insurance for the employee
· SCRS (Retirement) and Optional 401k
· Paid vacation and sick leave
· 9 Federal Holidays and 3 Floating Holidays
· Supplemental policies offered: Vision, Short-Term, and Long-Term Disability, Term Life and Whole Life Insurance, Accident and Cancer policies
TO APPLY - Please visit our website at www.fortmillsc.gov and click on 'Employment Opportunities' to fill out our applications. For any questions, please contact Maryn Long, HR Coordinator at mlong@fortmillsc.gov
Job Type: Full-time
Pay: From $18.25 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Cash handling: 2 years (Required)
- Billing: 1 year (Required)
Work Location: In person