**Overview:**
We are seeking a skilled Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills and a passion for assisting customers.
**Duties:**
- Handle inbound customer inquiries via phone, email, and chat
-MUST BE EXTREMELY ORGANIZED
- Provide information about products and communicate with customers to set up service related jobs
- Assist customers with order placement and product-related questions
- Resolve customer complaints in a professional manner
- Perform outbound calls to follow up on customer inquiries or issues
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs to recommend appropriate products or services
- Ability to communicate effectively with customers from diverse backgrounds
- Prior experience in customer service
Join our team and enjoy competitive pay, opportunities for growth, and a supportive work environment. If you meet the qualifications above and are eager to provide exceptional customer service, we encourage you to apply for this position.
Job Type: Full-time
Pay: $20.64 - $21.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Marlborough, CT 06447 (Preferred)
Ability to Relocate:
- Marlborough, CT 06447: Relocate before starting work (Preferred)
Work Location: In person