Sign On Bonus: $1,000
Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Experience Officer (CEO). In this role, you will be first point of contact for walk-ins and phones. The CEO position is responsible for communicating with customers to resolve issues, collect insurance payments, verify information and provide exceptional service. Position is in-person and requires on-site work during week days.
Duties:
- Provide excellent customer service by addressing any questions or concerns
- Communicate effectively both verbally and written; required to answer phones and manage incoming calls
- Perform data entry tasks in a timely manner; ensure customer data is accurate and complete
Ideal Candidate:
- Strong communication skills, both verbal and written
- Proficient with technology especially Microsoft Office 365 programs (Outlook, Word, Excel, Teams)
- Experience with outbound calling and customer service
- Call center experience is a plus
- Proficient in data entry
What We Offer:
- Competitive benefits package: $0 monthly health insurance premium, generous PTO policy, employee discounts, matching 401(k) plan, and more!
- Employment at a community focused company: ask about our community service projects and initiatives!
- Continuous training and learning opportunities to aid career advancement
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Expected hours: No more than 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- Are you currently on Kauai and able to commute to Lihue for this position?
- Are you seeking a part-time or full-time position?
Education:
- High school or equivalent (Required)
Experience:
- phone servicing: 1 year (Preferred)
- Microsoft Office: 1 year (Required)
- Office: 1 year (Preferred)
Work Location: In person