Prospera Management is committed to a culture of exceptional service. We are looking for a Part Time Front Desk Agent at our Hampton Inn & Suites Anaheim Hotel who has a passion for service and working as a team to get the job done.
JOB SUMMARY
Hotel Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agents responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The successful candidate’s responsibilities will include, but not be limited to:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Experience with hotel reservations software
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Job Type: Part-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
Experience:
- Hotel: 1 year (Required)
- Hotel Front Desk: 1 year (Required)
Work Location: In person