We base our success on our ability to identify consumer needs and adapt service strategies to assist them. We expand their market presence by communicating their value to the local region in a direct, informative fashion. Our clients are world-renowned in their field of telecommunications, consistently developing and implementing new forms of technology in US cities. Their innovations allow households new and enhanced communication and online experiences everywhere. Customer Service Representatives assist in the marketing and sales of current products and services by providing product information, service solutions, and customer service.
We provide our Customer Service Representatives with the necessary skills to perform customer support, awareness, and sales processes through entry-level training. By learning about client services, products, devices, protocols, and qualifications, you can work with other Customer Service Representatives to implement a customer-focused strategy to generate sales seamlessly. If you are looking to work with people, hone your customer service skills, develop your business and sales knowledge, and collaborate with teams, our Customer Service Representative position fits you!
Customer Service Representative Responsibilities:
- Generate awareness that translates into sales through direct communication with the local consumer base and the introduction of client products and services
- Provide relevant solutions to customers by discussing client product and service information with them and identifying their areas of need
- Ensure proper compliance with service guidelines by utilizing the client-provided handheld device before, during, and after the sales process
- Center sales decisions around customer needs by listening to their current situation, discussing potential service options, and matching them with a proper client solution
- Develop a clear understanding of the local market to adapt sales and marketing strategies to consumer preferences and needs
- Become well-versed in client protocol, requirements, and engagement parameters through training in customer service, sales, awareness, and product knowledge
- Collaborate with members of management and other Customer Service Representatives on achieving client sales goals and improving customer retention
Qualities of a Successful Customer Service Representative:
- A High School Diploma or equivalent certification is required
- Previous experience in customer service, marketing, retail, sales, or business is preferred
- Excellent communication skills to assist in sales interactions with potential customers
- Desire to truly help customers improve their current service experience by providing relevant information on client devices
- Enthusiasm for learning new information and skills
- Accurate implementation of protocol and strategy, given the proper training and instruction
- Ability to work both individually and collaboratively with other Customer Service Representatives toward goals in market visibility, sales, and customer service
Job Type: Full-time
Pay: $800.00 - $1,250.00 per week
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person