PRIMARY RESPONSIBILITIES:
Implementation: Lead and manage all client interactions from the point of sale through go live/launch of AVA in a community. This includes, but is not limited to, the following:
- Develop a project plan and implementation timeline
- Work collaboratively with the client to hit target milestones
- Train all staff, resident and family users at time of go live/launch
- Work with sales team to ensure that client expectations are met during implementation
- Work with development team to ensure that functions within AVA meet the client needs
Support:
- Act as the primary point of contact for any client support needs after go live/launch
- Provide ongoing training resources and support as needed by the client
Account Management:
- Steward the relationship between AVA and clients to ensure contract renewal at end of term
- Identify areas for increased revenue opportunity with clients and work with AVA sales and development teams to create proposal for these opportunities
- Conduct a QBR with each client in collaboration with the sales team to monitor client happiness and areas of improvement
SECONDARY RESPONSIBILITIES:
Sales Support:
- Support our sales team, as requested, to assist with prospective client demos
- Provide feedback about existing client product usage of AVA and overall relationships that will potentially help the sales team with future client opportunities
Development Support:
- Collaborate with the development team and share ideas about enhancements or new product features that strengthen the AVA offering to potential clients
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Sales: 1 year (Preferred)
Work Location: Hybrid remote in Chattanooga, TN 37402