Essential Functions:
- Provide superior customer service, in person and over the telephone.
- Ability to solve problems yet use appropriate discretion in referring situations to other personnel.
- Ability to match customers needs with appropriate parts or services.
- Awareness of customer base and unique applications.
- Knowledge and ability to monitor inventory in order to determine which parts require special ordering.
- Ability to lead and assist Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand.
- Crucial conversation and negotiation skills.
Qualifications:
- Applicable parts or comparable experience performing related tasks required. Stihl experience preferred but not required.
- Self-motivated, results-oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects
- Ability to work in a team environment
- Ability to speak effectively one on one
- Ability to effectively listen
- Ability to Interpret customer needs
- Basic data/keyboarding skills
Technical Skills:
- Basic math skills, mechanical aptitude and computer database knowledge required.
- Ability to set and manage priorities.
- Efficient and responsible use of email.
- Must be knowledgeable of basic data entry operations and must be able to learn company designated software within a reasonable amount of time allotted.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person