Mansfield is in the process of converting to a new "Hilton Spark". This is a new brand for Hilton and you have the opportunity to get in and grow with the hotel. While this job posting is part time, you can cross train in other areas for a 5 day work week. Our pool will be opening soon and as occupancy increases we will increase hours for those that would like. There will be new positions opening such as public area cleaners, breakfast attendants and pool monitors. We will give the opportunity to current staff to cross train and increase hours to those interested.
Job Description
The Front Desk Clerk/Night Auditor is responsible for all front desk duties, including checking guests in and out, answering phones, and providing excellent customer service. The Front Desk Clerk/Night Auditor also performs all night audit duties. Periodically check lobby area and restrooms for cleanliness (restock if needed). Monitor breakfast area on slower days.
Essential Functions:
- Check guests out and give them their daily key cards and turn them in to the office
- Open and close the hotel at the end of each shift
- Perform all night audit duties, including cleaning and maintenance tasks as needed
- Greet guests warmly and answer any questions about the hotel
- Handle all guest requests or concerns in a timely manner
- Communicate with management about guest needs or concerns
- Maintain a clean environment in the hotel for guests to feel at home
- Night audit sets up and monitors breakfast
- First shift monitors breakfast and closes for the day
- Maintain proper documentation for guest transactions in accordance with company policies
- Maintain a high level of professionalism in communication with other staff members
- Other duties as assigned by management
Qualifications:
- High School Diploma or equivalent experience required.
- Excellent communication skills.
- Must be able to write clear instructions and follow up calls with guests who need assistance.
Mansfield Hotel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person