Top skills:
- Writing
- Flexible to adjust to changes
Job Description and Requirements:
Be able to independently synthesize reference materials (such as emails, prds, recordings) to create content. After creating reference documentation be able to create over-arching overview materials to explain the context of the collection of reference documentation. Create reference materials including the background and context information
Experience with
- Topic based writing for internal and external audiences in the Ads platform domain (see here)
- Data Management and Business Intelligence tools
- Creating operational documentation
- Documenting databases concepts, especially data models, BI principles, views, datasets, reporting and analytics
- Create more than procedural documentation
- Manage own portfolio of work
- Mange Jira documentation tickets
- Proactively work with Product Managers and SMEs
- Unblock anything in the way of delivery dates
- Solicit feedback on documentation and make the suggested changes and not take feedback personally
- Work independently to fill in gaps when SMEs are unavailable
- Commitment to high quality work
- Confidence work independently
- Sharing writing samples will be helpful in understanding candidate skills
Role Purpose:
- The purpose of the technical writer is to research, consolidate and organize information in a clear and easily understandable format for internal and external audiences.
- Technical writers scale how we educate software use, document complex processes and curate information.
- The Technical Writer produces and maintains documentation that includes product documentation, user guides,and Developer Guides potentially including API guides and manage and maintain the publications in the knowledge bases.
- They manage the end-to-end documentation process including authoring, editing, reviewing, publishing, scheduling, managing style and formatting, and maintaining content including monitoring metrics on the usage and feedback of documentation.
Role Requirements:
Key Responsibilities and Expectations
- Work with product managers, engineers, and other organizational stakeholders to produce and maintain world-class documentation, including: User Guides, API Developer Guides, In-Platform documentation UI elements
- Learn complex concepts, and communicate the information in a way that is engaging and understood by users
- Build and maintain content that goes beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques
- Proactively contribute to improvement of the knowledge bases
- Publish and maintain templates for written documentation
- Manage the end-to-end documentation process including authoring, editing, reviewing, publishing and maintaining content
- Plan, schedule, and track documentation work to meet product release dates and client deliverables
- Gather customer feedback on documentation to improve usability
- Monitor metrics on the usage of documentation
Competencies and Skills:
- Excellent English written and verbal communications and experience working with content in multiple mediums; other languages are an asset
- Experience working cross-departmentally and track record of effective collaboration
- Strong analytical skills, attention to detail and ability to operate in a fast-paced environment with evolving project requirements and priorities
- Appetite to learn with a positive attitude, willing to jump in and tackle new challenges
- Proven ability to develop comprehensive and accurate documentation
- Proven ability to work independently, collaboratively, and lead multiple projects/tasks in a cross-disciplinary team.
- Flexibility to adjust to an evolving role and steady change within our fast-growing company.
- Embrace change and is comfortable with navigating ambiguity and uncertainty.
- Project management experience, accountable for delivery of their own work
Technical Proficiencies (languages, tools, systems, etc.)
- Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, Markdown
- Experience working with a CMS
- Experience using graphical tools
- Working knowledge of basic office tools, including MS Office Google Docs/Drive, Slack
- Knowledge of Javascript, JSON, XML Typescript and APIs
Qualifications (education, certificates, special training, etc.) and Experience (years & background)
- 4+ years of technical writing or related experience and be able to share writing samples
- Experience in AdTech
- Linguistic Clause
Job Type: Contract
Pay: $45.00 - $53.00 per hour
Expected hours: 40 per week
Experience:
- Microsoft Powerpoint: 1 year (Preferred)
Ability to Commute:
- Mountain View, CA 94040 (Required)
Ability to Relocate:
- Mountain View, CA 94040: Relocate before starting work (Required)
Work Location: Hybrid remote in Mountain View, CA 94040