Ideal candidate will have 1 to 2 years of hotel front desk experience.
- Strong verbal, written, and interpersonal skills.
- Strong attention to detail.
- Commitment to exceptional guest service.
- Ability to maintain a positive and professional attitude when handling all situations.
- Ability to work a flexible schedule including holidays and weekends.
- Working knowledge of computer and math skills.
- Essential Duties include but are not limited to:Greets and processes incoming guests, keep current on local attractions and events, records resolutions to guest complaints on the front desk log, prepares end of shift summaries and communications for management and other shifts, Encourages day to day up-selling of guest accommodations, processes customer credit at check in, responsible for answering and fielding all calls to the hotel (both internal and external), obtains appropriate approvals and signatures for guest transactions, follows hotel policy on cash banks,maintains confidentiality of guest information
Aligns with the hotel service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable, and consistent experiences.Gives personal attention, takes personal responsibility and uses teamwork when providing guest service, listens and apologizes with empathy, finds a solution and follows through when resolving guest problems, provides genuine hospitality and teamwork on an ongoing basis, assumes the responsibility to notice when the guest is not satisfied and works to resolve the issues, performs other duties required to provide the service brand behavior and genuine hospitatlity.
Physical Demands ability to stoop, stand, or bend the entire shift, ability to lift up to 20 lbs.
Job Type: Full-time
Work setting:
Work Location: In person