Holiday Inn Opelousas, LA is looking for a Full or Part Time Front Desk Associate.Must have:
- Friendly Personality
- Great attitude
- Must be able to work all shifts available: Morning Evening and Overnight shifts
- Must be available for Holidays and Weekends
- Must have Basic computer and Telephone skills
- Cash Handling skills are preferred
Job Summary
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Duties and Responsibilities
- Able to greet and correctly check-in and check-out a guest.
- Makes sure each guest initials and signs the registration card
- Verifies information on each guest upon check-in: name, dates of stay, type of room, method of payment, rate code, and any specific requests.
- Answers any front desk phone calls and helps the guest in their requests
- Verifies end of shift cashier report and drops the deposit in the prescribed manner.
- Completes all the night audit procedures and closes the business day.
- Reviews all daily transactions from all shifts and makes any corrections or adjustments needed before end of day.
- Coordinates with all departments any special guests requests and any rooms pre-blocked.
- Maintains the bank with the proper amount and proper change.
- Reads the pass-down information upon starting the shift and documents any incidents on the sheet for the next shift.
- Performs other duties, as assigned, to meet business needs.
Qualifications
- High school diploma.
- Must be well organized, detail orientated, handle multiple tasks, have exceptional telephone etiquette, outstanding customer service skills.
- Experience with Marriott software (Opera) or similar hotel reservations systems preferred
- Be able to make, cancel, or change any reservation
- Be familiar with the area to assist the guest with directions or places to go
- Be able to check-in or check-out a guest
- Be familiar with hotel facilities and offerings
- Understand the telephone system and the placement of wake up calls
- Excellent communication skills, conflict resolution skills
- Must maintain high standards of personal appearance and grooming
- Essential equipment skills (FD Switchboard):
- Fax / Copy Machine
- Fire Alarm System
- Fire Extinguisher
- Equipment for the Disabled
- Guest Room Telephone
- Television
- Clock Radio
- Ten Key Calculator
- Vacuum Cleaner
- Vending Machines
- Computer
- Business Center Equipment
Working Conditions
- Must be able to stand 90% of the shift.
- Must be able to work with challenging clients.
Job Type: Full/Part-time
Job Types: Full-time, Part-time
Work setting:
Experience:
- Hotel Front Desk: 1 year (Preferred)
Shift availability:
- Overnight Shift (Preferred)
Work Location: In person