Overview:
We are seeking a Service Writer with 3+ years of experience to provide personalized assistance on light maintenance and repair services, especially for our Express Maintenance service. At Performance Lexus Norther Kentucky, we value a Service Advisor who has extensive product knowledge and offer genuine advice to customers.
-
Earn $55,000.00 to $75,000.00 Annually (Experience Based)
-
Hours are Monday - Friday 7 am to 6 pm (Alternating Saturdays)
-
This Position is Full Time
-
Bilingual Is A Plus
At Performance Lexus Northern Kentucky, we are proud to offer a workplace culture that is second to none. Our team in Covington, KY is fast-paced, fun, and cohesive, providing every employee with the opportunity to grow and take on greater responsibility. With a focus on developing our staff under the guidance of a caring leadership team, we are confident that you will enjoy a fulfilling career with us.
At Performance Lexus RiverCenter, we are proud to offer a workplace culture that is second to none. Our team in Covington, KY is fast-paced, fun, and cohesive, providing every employee with the opportunity to grow and take on greater responsibility. With a focus on developing our staff under the guidance of a caring leadership team, we are confident that you will enjoy a fulfilling career with us.
Why Choose Performance Lexus Northern Kentucky?
-
Brand new State-Of-The-Art facility!!
-
Service shop environmentally controlled all four season of the year!
-
Performance Automotive Network provides Careers, not jobs!
-
Advancement potential rewards top performers!
Employee Benefits Available:
-
Paid vacation
-
401k retirement plans with Generous Company Match
- Health insurance
-
Vision coverage
- Dental Plan
-
HSA or FSA plans
-
Life insurance
-
Short- and long-term disability
- Ask about our Technician Tuition Assistance Program!
-
Coming soon: "Performance Tech Academy"
Responsibilities:
Service Writer:
-
Maintain your Customer Satisfaction Scores at or above the district goal
-
Receiving in customer’s and their automobiles in the most effective and timely manner
-
Constant communication with your service technicians
-
Calling customers with diagnostic results and recommendations from your technicians
-
Selling the recommendations from your technicians
-
Communicate authorized recommendations to your technicians with a “promise time” for completion of work
-
Prompt call to customers when vehicle is washed and ready
-
Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
-
Close all repair orders and review with customers as they pick up their automobiles
Qualifications:
- 3+ years of Service (Writer) experience preferred
-
High school diploma/GED required
-
Competent level of computer literacy
-
Substantial time management technique
-
Have a general understanding of automotive maintenance
-
Maintain an energetic, positive, and respectful attitude with everyone
-
Possess a driving record that allows you to operate customer and company vehicles
-
Performance Lexus Northern Kentucky is a drug-free workplace