Description:
We are seeking a customer service-focused spa desk associate to be the first point of contact for members and guests of Cascada. You will greet clients, manage check-ins, answer phone inquiries, support daily operations of both spa and retail, and ensure positive first impressions.
Key Responsibilities:
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Welcome guests and members warmly, ensuring a smooth and pleasant introduction to all wellness offerings
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Schedule spa appointments, group fitness classes, and thermal springs visits accurately using our booking software
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Process payments, handle cash, credit cards, and gift certificates in compliance with spa revenue policies
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Provide information to members and guests about spa services, pricing, packages, promotions, and wellness events
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Assist guests and members in selecting appropriate services based on their needs and preferences
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Collaborate with spa therapists and other staff to ensure smooth client flow and exceptional service delivery
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Answer phone calls, monitor emails, and SMS correspondence addressing client feedback and requests promptly and professionally
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Maintain cleanliness and organization of the spa reception and all retail areas
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Upsell spa services, products, and retail offerings to enhance client experience and revenue generation
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Assist with stocking and inventory of all spa products, and retail display areas
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Support spa attendants and other staff members with preparing treatment rooms to ensure spa and retail areas are photo ready at all times
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Adhere to spa policies and procedures, including those related to health, safety, and sustainability practices
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Prepare the spa each service day for optimal client comfort and satisfaction
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Close the spa each service day to ensure a seamless transition for the next day's operations
Cascada provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, marital status, amnesty status, or veteran status or any other status protected under state and local laws. We prohibit harassment of employees, applicants and anyone providing services to the studio in any form. Employees have the right to work in an environment free from discrimination and harassment. In compliance with the Americans with Disabilities Act, applicants needing accommodation for the interview/application process should notify the hiring manager. As an equal opportunity employer, we are committed to maintaining a diverse and inclusive community for both clients and employees. Join us in fostering a supportive, equitable environment.
Requirements:
Requirements:
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High school diploma or equivalent
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Previous experience in a customer service role, preferably within the spa or hospitality industry
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Exceptional interpersonal and communication skills, with the ability to interact effectively with members, guests and colleagues
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Strong attention to detail and organizational abilities to maintain cleanliness and orderliness in all areas
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Cash register, POS, and booking software system skills
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Knowledge of spa etiquette and procedures is advantageous
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Flexibility to work evenings, weekends, and holidays as required
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Reliable and timely