Job Description:
The Branch Manager is an expert in the administration of home care agencies and has an in-depth understanding of the laws and regulations of caregiving. This role is responsible for the management and direction of a growing branch of Serenity.
Responsibilities
- Responsible for the managing of personnel, including performance management, recruitment, onboarding, training, dismissal
- Compiles weekly and monthly reports on key performance indicators to be submitted to the administrative managers
- Resolves escalated client and caregiver complaints as needed
- Ensures that utilization hours of insurances are maximized
- Corresponds with case managers on the decline of services and care plan deviations.
- Assists in the staffing of remote or special case clients
- Trains and supervises client coordinators, offering continual training
- Receives on-call messages and redirects as need be
- Assist with the posting and monitoring of open visits
- Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
- Maintains positive relationships with case managers to build and maintain client base
- Advertises , markets , and promotes growth campaigns to offer services to local healthcare organizations
- Implements and interprets service and operational policies, ensuring compliance within state/federal/ local and company guidelines
- Ensures the confidentiality of private information for clients and caregivers
- Facilitates weekly team meetings and Establishes weekly and monthly goals for the agency
- Oversee recruitment initiatives and coordinate with recruitment supervisors
- Attends marketing meetings and participates in marketing endeavors as need be
- Receives reports from supervisory field visits and monitors completion of visits
- Observes the time keeping of employees and verifies time in case of missed punches
- Communicates the need for upcoming positions and personnel in advance
- Responsible for overall performance of the location
Requirements
- Bachelor’s Degree Preferred
- Five years of experience in Home Healthcare, Homecare, Caregiving or similar field
- 2-3 years of managerial or supervisory experience within the homecare setting
- 24hrs Online Caregiverlist training certificate
- Basic computer proficiency and familiarity with the Microsoft Suite
- Strong attention to detail and documentation
- Excellent written and verbal communication skills.
- Superb organizational skills and self-management skills
- Excellent Leadership and people skills
- Initiative and drive to see a project through and the company’s success.
Pay starting at $60,000.00 with bonuses up to $80,000 per year.
Join our team and make a meaningful impact on the lives of our clients and caregivers!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Standard shift:
Weekly schedule:
Work setting:
Experience:
- Branch management: 3 years (Required)
Ability to Commute:
- Chicago, IL 60655 (Required)
Work Location: In person