The Job:
The Sales Administrative Assistant provides excellent customer service both internally with team members and externally with clients and vendors. The Administrative Assistant is responsible for completing a wide variety of customer service, administrative, accounting, and other project and support-related tasks and will report directly to the Senior Account Manager at Hales Property Management.
Sales & Refis
- Oversee Homewise to assist in homeowner sales transactions
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Complete sales questionnaires, 22.1s, and PALs
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Upload meeting minutes and contracts as needed
Customer Service
- Collects, answers, and distributes emails, phone calls, mail, correspondence memos, faxes, forms, and inquiries from staff, clients, and vendors.
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Supports management team with general customer service issues as needed and provides general support to visitors.
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Organizes and schedules appointments, plans meetings, and takes detailed minutes, acts as a point of contact for internal and external staff, clients, and vendors.
Administration
- Manages and distributes emails and scans documents for distribution and retention. Assists with property transitions, and collection of vendor information.
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Organizes office filing system, set up and changes, and maintains contact lists and departmental database records.
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Creates Word documents and Excel spreadsheets and utilizes other various Microsoft Office tools for various purposes.
Skills & Abilities
- Excellent customer service, interpersonal, organizational, writing, communication, and people management skills. Ability to work independently and as a member of a team.
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Resourceful, creative, decisive, action and results-oriented, able to meet stringent deadlines and multitask.
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Ability to work with sensitive information and maintain confidentiality.
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Computer proficiency should include Microsoft Office Applications (Outlook, Word, Excel), email, and scanners.
Experience/Education/Training
- Office experience in a professional setting is required.
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Bachelor's degree (B.A./B.S.) in Business or related field, or equivalent combination of education and experience preferred.
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Previous customer service and administrative experience (within the property management industry preferred but not required).
Disclaimer: This is not an all-inclusive job description. Duties and responsibilities may change at any time. Hales Property Management, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.