Sufficient education, training and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Training and Experience Note: The required knowledge and abilities are attained through the possession of a high school diploma or equivalent;
and
Two (2) years of work experience performing a wide variety of clerical duties.
OR
One (1) year of work experience comparable to an Office Specialist II in the County of Santa Clara.
Special Requirements-
Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization.
Knowledge of:-
Office practices and procedures, including filing systems, financial record keeping, reference sources and preparation of forms and reports;
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Computer applications, such as word processing, spreadsheets and/or databases;
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Customer service principles, including telephone etiquette and handling of emotional behavior;
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English vocabulary, grammar, spelling, punctuation and style/format;
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Basic mathematics to perform necessary calculations and statistical reports.
Ability to:-
Learn to apply County ordinances, Merit System Rules, Federal and State laws, and employee organization contractual agreements to routine HR transactions;
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Learn leave management, including, but not limited to, FMLA, Non-FMLA, USERRA, workers' compensation, and disability programs;
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Learn information and complete detail of one or more of the following areas: Benefits, Classification, Recruitment, or Employee Service Center;
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Maintain effective working relationships with others; communicate clearly, tactfully and courteously with County employees and the public while explaining HR practices, rules and regulations;
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Understand and follow oral and written instructions;
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Perform clerical work requiring independent judgment, accuracy, and speed;
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Prepare and utilize statistical data, reports and forms accurately and in detail; Keyboard with accuracy and at moderate speed;
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Elicit and analyze information from managers, employees and applicants.