SERVICE MANAGER
MEDICAL, DENTAL AND VISION BENEFITS ON DAY ONE!
FREE UNIFORMS AND WEEKLY PAY!
- Oversee all Service functions and workspaces in the Service Center.
- Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.
- Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
- Proactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.
- Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
- Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.
- Provide a quality check process on all work performed and the accuracy of Invoices.
- Communicate and maintain good relations with vendor reps, dealers and subcontractors.
- Keep a safe and clean workspace at all times
- Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
- Follow and abide by all industry standards, regulations, and laws
- Help train new employees in company procedures, including safety and work processes
- Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
- Provide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.
EDUCATION & TRAINING
- High school diploma or GED equivalent; bachelor’s degree preferred
- Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.
KNOWLEDGE & EXPERIENCE
- proven track record in Service operations and customer service
- Works well under pressure and manages stressful situations with ease
- Strong customer service and salesmanship skills
SKILLS & ABILITIES
- Ability to manage a P&L.
- Ability to calculate productivity
- Average oral and written communication skills
WORKING CONDITIONS
The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Day range:
Shift:
Application Question(s):
- How many people have you supervised in the past?
- What are your thoughts on safety?
Experience:
- Heavy duty Service Manager: 5 years (Preferred)
- Heavy duty trucks and trailers: 5 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Alice, TX 78332: Relocate before starting work (Required)
Work Location: In person