Job Summary:
We are seeking a Call center Help Desk Analyst to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations of our IT systems.
·Required to have a dedicated workspace at home and be able to work from home without distractions.
·Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
·Escalate issues in accordance with defined procedures.
·Assist users through problem solving steps.
·Use available tools and resources to research and resolve technical problems.
·Provide accurate information to end users in a timely manner.
·Ability to multitask while interacting with customers and documenting tickets.
·Adhere to established quality standards.
·Ability to work in a team environment.
·Complete assigned tasks.
Strong communication skills; both written andspoken.
Job Type: Contract
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Experience:
- Help desk: 3 years (Preferred)
- call center technical Support: 3 years (Required)
Location:
Work Location: Remote