Overview: We are seeking a detail-oriented and customer-focused individual to join our team as a Front Desk Clerk/Night Auditor. In this role, you will be responsible for providing exceptional hospitality services and ensuring the smooth operation of the front desk and night audit processes. If you have a passion for hospitality, excellent phone etiquette, and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests in a friendly and professional manner, providing outstanding customer service - Check guests in and out of the hotel, ensuring accuracy of information and timely completion of paperwork - Answer phone calls and respond to guest inquiries, providing information about hotel services, amenities, and local attractions - Handle guest complaints or concerns with empathy and resolve issues promptly - Process payments and maintain accurate records of guest transactions - Conduct night audit procedures, including reconciling daily transactions, preparing reports, and ensuring accuracy of financial records - Assist with maintaining cleanliness and organization at the front desk area - Collaborate with other hotel staff to ensure a seamless guest experience Requirements: - Previous experience in hospitality or customer service is preferred - Excellent phone etiquette and communication skills - Strong guest relations skills with the ability to handle difficult situations professionally - Knowledge of hotel operations and front desk procedures is a plus - Familiarity with night audit processes is an advantage - Proficiency in using phone systems and computer software for reservations and guest management - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Attention to detail and accuracy in handling financial transactions We offer competitive pay rates and opportunities for career growth within our hospitality management team. Join our team today and be part of creating memorable experiences for our guests. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role.
Job Type: Part-time
Pay: $16.30 - $16.50 per hour
Expected hours: 20 – 30 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Morning shift
- Overnight shift
Ability to Relocate:
- Hoquiam, WA 98550: Relocate before starting work (Required)
Work Location: In person