Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Excellent customer service skills with a focus on guest relations
- Strong verbal and written communication skills
- Bilingual proficiency is a plus
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Knowledge of hotel management systems and procedures
- Familiarity with night audit processes is preferred
- Professional phone etiquette and interpersonal skills
- Ability to work well in a team environment
- Strong problem-solving abilities
As a Front Desk Agent, you will have the opportunity to work in the dynamic hospitality industry. We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. Join our team today and be part of creating memorable experiences for our valued guests.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 16 – 18 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Rotating weekends
- Weekends as needed
- Weekends only
Work setting:
Work Location: In person