Quality Assurance Agent (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers.
Job Requirements
Duties/Responsibilities:
- QA will monitor inbound and outbound call and emails responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
- Ensures the security of customer information and update reports.
- Performs other related duties as required.
- Create reports documenting errors and issues for fixing
- Successfully maintain weekly and monthly Performance Goals.
Required Skills/Abilities:
- Exceptional listening and analytical skills; Sharp attention to detail
- Excellent verbal, written and interpersonal communication skills.
- Basic understanding of state and federal laws pertaining to HIPAA
- Excellent organizational skills
- Ability to multitask and successfully operate in a fast paced, team environment.
- Develop quality assurance standards and company processes.
- Proficient in Microsoft Office Suite or related software.
Must work nights and weekends
Job Type: Full-time
Pay: From $17.68 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Experience:
- Quality assurance: 1 year (Required)
Location:
Work Location: Remote