Spray-Quip, Inc. is a small business that provides protective coatings equipment rentals, sales, repair and technical service to our customers. We are seeking motivated applicants looking to assist customers by providing superior and attentive customer service. Inside Sales interacts with customers via will call/sales counter, email, website and phone to respond to customer requests for pricing, availability, order status, product inquiry, warranty requests, returns, etc. Inside Sales frequently coordinates with other departments, customers and vendors to complete customer requests, therefore applicants must be team-players.
Job Tasks:
- Answer and route incoming phone calls
- Provide customers with technical support directly or via other team members
- Enter and maintain updated customer account information in ERP, virtual payment terminal and other related company software systems
- Enter customer POs and orders into ERP and prepare invoices
- Provide pricing and formal quotations to customers
- Assist outside salesman with order processing
- Search for products and read parts manuals to assist customers in finding part numbers, equipment specifications or products
- Communicate with vendors and parts dealers regarding pricing, lead times or product troubleshooting
- Physically check inventory levels and coordinate with purchasing department to order parts for customer orders when necessary
- Create work order requests for shop to prepare equipment builds, assemblies and other build-to-order products for customer orders
- Pull, pack and ship customer orders
- Take customer payments (credit card, cash, company check)
- Keep track of and follow up on customer requests, orders, returns, warranties, delivery delays and complaints ensuring communication is timely and complete
- Resolve customer issues promptly and in a calm, professional manner
- Maintain detailed records of customer interactions, including: details of inquiries, complaints, comments, actions throughout the day, etc.
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Organize workflow to meet customer requirements, prioritizing tasks and re-arranging as needed
Job Skills & Requirements
- Ability to read, analyze, and interpret parts manuals, conversion charts and other commonly used resource materials
- Ability to perform basic mathematical calculations (calculating price margins, discounts, taxes, etc.)
- Requires basic knowledge of computer data entry, MS Word/Excel/Outlook and PDF
- Requires frequently walking in/out of main building and between different buildings on the property
- Fluent Spanish speaker is a plus
- Basic mechanical or industrial supply knowledge is a plus (fittings, hoses, pressure ratings, valves, etc.)
- Effective time management skills with proven ability in handling multiple priorities and details in a fast-paced environment
- Must be able to lift up to 50 lbs. frequently
- Must be able to professionally and effectively communicate verbally and via email avoiding grammatical, spelling or other basic errors
- Familiarity with CRM software or other sales tools is a plus
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Houston, TX 77023 (Required)
Work Location: In person