Job Summary:
The Loan Operations Specialist is responsible for providing operations support to the loan department in addition to providing exceptional customer service to both internal and external customers. This position is responsible for scanning loan files, processing loan transactions, processing loan payoffs, and responding to customer service inquiries. The Loan Operations Specialist plays an integral part of the Loan Operations team to ensure documentation is accurate, processed within required timeframes, and ensures that company established policies and other regulatory/compliance requirements are met.
Essential Functions:
- Scan and upload all documentation for new, renewed, and paid off loans
- Process loan payments and advances while ensuring proper documentation and approval has been obtained
- Process loan payoffs and release collateral
- Accurately track file exceptions relating to loan documentation, financial documents, or evidence of insurance
- Communicate with customers and lenders to respond to inquiries, resolve problems, and obtain additional documentation
- Respond to customer service requests via phone, email, mail, or in person
Skills & Specifications:
- Excellent communication skills to include listening, verbal, and written
- Detail oriented with strong organizational, time management, data review, and processing skills
- Ability to manage multiple assignments and sometimes competing deadlines in a fast-paced environment, with an emphasis on accuracy and quality.
- Project a professional image through appropriate business attire, ethical behavior, personal responsibility, punctuality, flexibility, and respect for confidentiality with sensitive information.
Education & Experience:
- High school diploma or equivalent
- Minimum of one-year banking experience
- Typing skills to meet production needs of the position
- Notary or willing to obtain a notary license within six months of hire
Preferred Qualifications:
- Basic understanding of consumer and commercial loan documentation, collateral perfection
- Knowledge of bank accounting practices including the understanding of debit/credit relationships
- Working knowledge of financial services loan systems and documentation applications: for example, LaserPro, AccuSystems, CSI/NuPoint
Job Type: Full-time
Pay: $17.75 - $19.25 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Monument, CO: Relocate before starting work (Required)
Work Location: In person