$18-$20 per hour
Summary
The primary function of the Guest Service Agent is to assist thehotel guests, and attend to their needs while utilizing the highest possiblelevel of service; thus, ensuring we are providing a welcoming and accommodatingenvironment. As GSA you will be responsible for the check in and check out ofhotel guests in a courteous, professional and timely manner.
Qualifications
To perform the job successfully, an individual must beable to adhere to each of the essential duties satisfactorily. The requirementslisted below are representative of the knowledge, skill and ability necessaryto do so. Reasonable accommodations may be made to ensure individuals withdisabilities are able to perform the essential functions.
Essential Duties and Responsibilities
Knowledgeable in OnQ PMS system- Knowledgeable in the proper check-in/check-out procedures.
- Ensure that guest needs and requests are met.
- Ensure to follow through on all issues and discrepancies as pertaining to GuestServices.
- Be aware of tone and composure when addressing guests and other Associates.
- Ensure that guests’ names are used throughout your interaction with them.
- Complete daily shift checklist.
- Make and confirm reservations.
- Accountable for maintaining banks and/or cash drawers at the Front Desk.
- Conduct daily bucket checks.
- Complete and print all required daily reports, records and logs as necessary.
- Complete courtesy calls within 20 minutes of guest check in.
- Ensure to sell and identify potential future business upon check in.
- Prompt guests to fill out the survey upon check in.
- Deposit guests’ valuables in hotel safe deposit box.
- Relocate guests to nearby hotels as necessary.
- Answer and transfer calls in accordance with hotel standards.
- Restock and organize all work areas as necessary.
- Post charges to guest rooms, make changes, compute bills & collect payments.
- Verify daily rate and availability.
- Prompt guests to comment on their stay on Trip Advisor.
- Attend all mandatory meetings and hotel functions.
- Comply with all company standards and policies, as established in the employeehandbook.
- Other duties as required.
POSITION REQUIREMENTS
Must have a minimum of 1-2 years Hotel Customer Service experience, hotel settingstrongly preferred. Thorough knowledge of customer service. The ideal candidatewill demonstrate effective and professional written and verbal communicationsand have the ability to effectively communicate with guests and team members.
Job Qualifications:
Education
High School Diploma, GED orrelated field
Experience
Minimum 1-2 years customer service (Hotel industry preferred), or an equivalent combination of educationand experience. OnQ Experience a plus.
(Ref: 74)