Summary of Basic Function:
Provide support for all of the bank’s deposit products, services, systems, and operational processes. Work in collaboration with other departments of the bank to answer questions, research and resolve problems, and ensure deposit-related activity and transactions are recorded accurately on the General Ledger. Support the branches and Customer Solutions Center in their effort to provide exceptional customer service. In addition, the position requires complex problem solving, root cause analysis, risk identification, process improvement, leading change, and driving for results.
Essential Duties and Responsibilities:
- Serve both internal and external customers with consistent and superior customer service.
- Perform daily Deposit Operations functions, including but not limited to Item Corrections, Return Items, ACH and Check processing, Wire Transfer processing, Deposit Corrections (check processing errors & corrections), and Decedent processing.
- Perform tasks relating to the Bank’s debit card portfolio, including resolving issues with card ordering, reissuing cards, ATM deposit adjustments, card limit increases, travel notices, compromised cards, fraud cases, and cardholder disputes.
- Assist the Accounting Department with resolving issues/errors, Federal Reserve adjustments, EFT adjustments, General Ledger reconciliation.
- Aid in the resolution of issues with customers/deposit products & services/processing.
- Produce and distribute deposit notices and other communication pieces.
- Perform and verify deposit rate changes.
- Process ACH batches for corporate customers
- Review dormant account activity.
- Monitor excessive overdraft activity, to assure compliance with Regulation E
- Assist in fulfilling levies, writs, garnishments, and subpoenas.
- Ensure adherence with all bank policies, procedures, regulatory requirements, compliance standards and risk management.
- Promote internal communications with all Bank departments to ensure quality and consistency in the processing of deposit products and services.
- Represent and promote a favorable image and uphold the Bank’s reputation through involvement in community activities.
- Create and update procedures for all deposit processes.
- Complete processes and procedures within established Service Level Agreement (SLA) timeframes
- Completes controls on a daily basis.
- Additional tasks and responsibilities may be assigned based on business need.
Knowledge, Skills, Abilities, and Requirements:
- High school diploma or equivalent experience
- Two years minimum banking experience required, with back-office deposit operations experience preferred.
- Proven knowledge of deposit products and applicable regulations
- Fluency in Microsoft Office
- Ability to organize and adapt workflows and prioritize tasks on a daily basis.
- Identify and suggest areas for process improvement and automation.
- Analytical skills and strict attention to detail and accuracy is required.
- Ability to research and resolve complex problems.
- Skillfully drives changes.
- Career motivated
- Aptitude to identify and mitigate risk.
- Critical thinking, ability to solve problems.
- Demonstrated superior customer service skills.
- Excellent organizational and time management/prioritization skills
- Strong MS Office Suite skills
- Disrupter of status quo
- Accurately and efficiently responds to requests.
- Collaborates tactfully with all internal and external service partners in accordance with the Bank’s core values.
Physical Demands and Work Environment:
- This is a remote flexible role, and it is expected there will be both remote and office work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work may be performed in an office environment with normal noise levels.
- Involves prolonged sitting and computer usage.
- The position is headquartered in Pittsburgh, Pennsylvania, and incumbent will need to live within a commutable distance.
Benefits
At Brentwood Bank, we know that great people make a great organization. We value our people and offer our employees a broad range of benefits to support wellness for individuals and families.
Our People and Culture
Brentwood Bank is committed to a diverse, equitable, and inclusive culture that empowers our people contribute their unique ideas and perspectives to make a difference. Brentwood Bank creates a strong relationship within the communities we serve and will continue to contribute our time, talent, and financial support to improve the areas where we live and work. Here, you will work alongside company leaders and industry pioneers who have proven experience and are committed to continuous innovation. Employees feel valued in all aspects of their lives, including both their professional and personal aspirations. We are looking to hire the best and brightest to help use continue to evolve and drive superior services.
Professional Development
From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to build new skills, take on leadership opportunities, and grow connect through mentorship. From on-the-job training to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.