We are seeking a talented and enthusiastic Digital Customer Care Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support through various digital channels such as email, live chat, and social media platforms. As a Digital Customer Care Specialist, you will have the opportunity to interact with customers from around the world, answering their queries, resolving issues, and ensuring their overall satisfaction.
Responsibilities:
- Responding to customer inquiries and providing accurate and detailed information
- Handling customer complaints and finding appropriate solutions to resolve issues
- Assisting customers with product usage, troubleshooting, and technical support
- Collaborating with other teams to escalate and resolve complex customer issues
- Monitoring and responding to customer feedback on social media platforms
- Conducting follow-up activities to ensure customer satisfaction and retention
- Maintaining accurate records of customer interactions and updating customer profiles
Requirements:
- Strong written and verbal communication skills
- Familiarity with digital tools and platforms for customer support
- Proven experience in delivering exceptional customer service in a digital environment
- Ability to multitask and prioritize workload effectively
- Strong problem-solving and decision-making abilities
- Excellent interpersonal skills and ability to work effectively in a team-oriented environment