Facility
Cape Fear Valley Medical Center
Location
Fayetteville, North Carolina
Department
Patient Experience
Job Family
Professional
Work Shift
Days (United States of America)
Summary
The Patient Experience Specialist is responsible for developing educational strategies and leading the implementation to ensure improved understanding and results in patient experience metrics. The Patient Experience Specialist will provide coaching support to all service line departments to ensure effective and successful patient experiences and improve patient satisfaction and outcomes. This position provides consultation, gap assessment and assist nursing leadership with maintaining best practices to improve patient experience and overall perception. The Patient Experience Specialist acts as a neutral party in sensitive care concerns and patient experiences by actively listening, instilling trust and confidence, and conveying professionalism to the patient(s), provider(s), or staff member(s) involved. This position partners with patients, leaders, providers, and staff to realize organizational patient experience goals.Education and Formal Training:
A bachelor’s degree in nursing required with a strong clinical focus. Must have current licensure as a Registered Nurse in North Carolina or compact state licensure.
Work Experience:
Requires a minimum of two years teaching/training patience experience principles.
Knowledge, Skills, and Abilities Required:
Knowledge of adult learning principles, curriculum, and program development. High proficiency in Word, Excel, Outlook, and Power Point. Working knowledge of Patient Call Manager, Responder 5 Call Bell System & EPIC applications preferred. Ability to work independently and manage workflows in a fast paced and highly confidential environment. Excellent organizational skills and attention to detail. Advanced knowledge of nurse leader rounding, hourly rounding, employee rounding and bedside shift reporting.
Physical Requirements:
Frequent moderate lifting, pulling, pushing, and carrying. Frequent walking, standing, stooping, and reaching. Must be able to travel throughout the hospital campuses and offsite properties as needed.
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
Job Type: Full-time
Pay: $58,656.00 - $89,849.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person