BRYN ATHYN COLLEGE
JOB DESCRIPTION
TITLE: Network Operations Technician
STATUS: Part-time / non-exempt
REPORTS TO: Director of Network Services
DIRECT REPORTS: None
POSITION SUMMARY
The Network Operations Technician works closely with Senior Network Operations staff and is responsible for performing network operations functions. All position responsibilities can be performed remotely and are generally non-urgent, queued tasks that can be processed at any time of day. Position hours are likely to average about 5 per week but only as long as assigned tasks may take.
SPECIFIC RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
-
Perform account maintenance on both network and email systems.
-
Perform daily network health checks and monitor network services.
-
Troubleshoot and report issues discovered to Senior Network Operations Tech
-
Occasional miscellaneous tasks
CRITERIA AND QUALIFICATIONS
-
Associate’s degree or certification in computer technology or a related field
-
Minimum of one year of experience providing end-user phone support for current PC desktop and application software or one year installing, upgrading, troubleshooting, and repairing personal computers in a network environment
-
Strong understanding of networking concepts and related infrastructure
-
Ability to exhibit interpersonal/customer service skills in person and via telephone
-
Ability to work independently as well as in a team environment and provide a proactive, resourceful approach to problem resolution and strong troubleshooting skills
-
Exceptional follow-through skills regarding problem resolution
-
Strong troubleshooting skills
-
Exceptional follow-through skills regarding problem to resolution and or escalation
-
Willingness to learn new skills
-
Technical skills requirements include: proficiency with MS Office Suite or MAC platforms and with desktop operating systems, various software applications and PC basic hardware
-
Some experience in PC support preferred
ENVIRONMENTAL CONDITIONS
The usual and customary methods of performing the job’s functions require the following physical demands:
-
Ability to sit for prolonged periods of time in front of a computer screen
-
Ability to lift heavy equipment unassisted (up to 50 lbs)
-
Bending, carrying, pushing, and/or pulling
-
Significant finger dexterity
-
Generally, the job requires 75% sitting, 10% walking, and 15% standing – in a clean and healthy office environment.