SALARY + BONUS ADVISOR OPPORTUNITY
As one of Houston’s fastest growing Ford dealerships we need to add a service advisor to ensure that our clients can continue to receive the world-class service experience that they have come to expect from Sterling McCall Ford. We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field.
WHY YOU SHOULD APPLY:
· Support from the Leadership team to reach your full potential
· Strong core values towards team members, clients, and our community
· Enjoyable team atmosphere
· Management opportunities
· Competitive salary + bonus pay plan
· 401k plan with company match
· Employee Stock Purchase Plan
· Paid time off
· Health, Dental, and Vision Insurance
· Employee discounts on vehicles, parts, and service work
QUALIFICAITONS:
- Ability to effectively collaborate with others as a team
- Ability to organize and prioritize work with changing time constraints
- Strong organization skills
- Ability to perform in a calm manner when under pressure
- Ability to effectively establish rapport
- Ability to present information and respond to questions from leadership, team members, and guests
- Ability to solve practical problems
- Excellent oral communication skills
- Either previous experience in an automotive service facility or extensive client service experience with at least a basic understanding of automotive service and/or repairs
- Exceptional customer service skills
- Strong computer skills
- Bilingual (English/Spanish) a huge plus
JOB DESCRIPTION: Service Advisor
The successful candidate will be a highly motivated and organized individual with a strong ability to provide exceptional client interactions. They will be able to work well in a family atmosphere and will take great pride in producing outstanding results with unparalleled quality and a sense of urgency.
- Acknowledge clients in a timely and friendly fashion
- Work with clients to determine the primary concerns and required preventive maintenance services
- Check vehicle history and Oasis report for open recalls and previously recommended but declined services
- Generate repair orders with accurate and detailed information
- Create concern lines using the customers verbiage and as much detail about the concern as possible to aid the technician in an efficient and accurate diagnosis
- Perform a walk-around inspection with the client of their vehicle and document any preexisting damage with photographs
- Set mutually agreeable expectations with the client for the length of time for follow up and/or completion
- Promptly contact clients with the technician’s findings
- Provide follow up with the status of the vehicle with clients
- Follow all company and manufacturer policies and procedures
- Handle incoming phone calls promptly and courteously
- Maintain Ford training certifications
- Book completed repairs
- Understand and apply factory and aftermarket warranties
- Collect all payments due prior to releasing the vehicle
- Ensure completed vehicles are picked up promptly
- Arrange for pick up and deliver of vehicles
- Provide courteous, polite, and professional service with a smile
- Maintain a clean and organized work area
- List is not exhaustive, other duties as assigned by leadership as necessary
THE COMPANY:
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. Our focus is on providing a family atmosphere where our employees, clients, and community can thrive. We aim to maintain a great place to work, learn and grow. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect – now might be a time for you to accelerate your career as part of the best company in the automotive retail industry. Apply today or refer a friend!
· Advancement opportunities
· Financial investment toward future growth and facilities
· Transparency with employees and management
· Freedom to make decisions
· We believe in a work-life balance
THE LOCATION:
Sterling McCall Ford is located on the Southwest Freeway near Hillcroft, conveniently located near Sugar Land, Downtown Houston, and Katy.
Job Type: Full-time
Pay: $50,000.00 - $144,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
Shift:
Ability to Relocate:
- Houston, TX 77074: Relocate before starting work (Required)
Work Location: In person