POSITION FOCUS:
The Aurora at the Celeste aims to provide guests with a stellar, one-of-a-kind experience. We are looking for an experienced Food & Beverage Manager who is eager to lead our staff and manage operations at our celestial inspired restaurant. This role is responsible for overseeing daily restaurant, bar, and banquet operations, including the management of FOH restaurant staff, bartenders, and banquet staff. This position assists team members on the floor during peak meal periods, maintains sanitation standards, and ensures guest and employee satisfaction while maintaining the operating budget.
JOB RESPONSIBLITIES:
- Welcomes guests according to company and brand standards.
- Handles employee and guest questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Manages daily shift operations for the restaurant, bar, and banquets.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates with Executive Chef regarding any issues relating to food quality and service levels.
- Assists in ensuring compliance with all restaurant and hotel policies, standards, and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Assists in achieving or exceeding budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
- Interacts with guests to obtain feedback on product quality and service levels.
- Monitors staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
OTHER REQUIREMENTS:
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Stand, sit, or walk for extended periods of time.
- Ensure a professional appearance, a clean uniform, and adherence to other company appearance standards.
- Perform other reasonable job duties as requested by Supervisors.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Restaurant type:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Restaurant management: 2 years (Required)
License/Certification:
Work Location: In person