Job Summary:
We are looking for a Contact Center Agent to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Provide information about products and services
- Resolve customer complaints and issues
- Maintain accurate records of customer interactions
- Follow up with customers to ensure satisfaction
Qualifications:
- High school diploma or equivalent
- Excellent communication skills
- Customer service experience preferred
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
Skills:
- Excellent verbal and written communication skills
- Ability to work well in a team
- Attention to detail
- Proficiency in Microsoft Office