Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.
The Service Delivery Technician works closely with our Field Network Engineers and contractors to configure networks remotely and turn up new installations. This is an internally focused role that needs a process-driven and detail-oriented individual who is proficient with networking.
PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:
Work with techs/contractors on-site during installation and fully configure and turn up new networks
Create documentation “as-builts” for network installs
Work with support team to hand off installs into the support environment
Configure devices for break/fix tickets
Create and maintain equipment config guides
Create and maintain standardized equipment configs for all devices we ship
Work with various vendors on network system turn ups
Wireless network tuning and testing review
Assist support with complex and/or priority networking issues
REQUIRED EDUCATION AND EXPERIENCE:
Associate Degree in IT/Networking field is preferred, minimum of 2 years experience in networking, OR Highschool Degree and 4 Years experience. Hospitality experience is preferred
Excellent verbal and written communication skills. Ability to read and write English fluently
Ability to learn and use proprietary software
Willingness to adapt to changing environments
Great prioritization skills and the ability to multitask, while working under tight time constraints
Experience with computers and proficiency with software programs such as MS Office and Visio, and other industry recognized applications
Excellent time management and organizational skills
Attention to detail and highly organized
Ability to work in a team environment
CCNA level or equivalent certification. Ruckus, Aruba, Fortinet, and Linux certs are an asset
Experience with configuring and installing Routers, Firewalls, Servers, Layer2/3 Ethernet Switches and Wireless Access Points
Excellent networking skills and understanding of high density Wi-Fi installations.
Experience with standards based 802.1 p/q, 802.1w (RSTP) and 802.1s (MSTP), 802.3ad (LAG), and 802.11 networks required.
Knowledge of networking equipment from various manufacturers – Aruba, Cisco/Meraki, Ruckus, Fortinet, Cambium, Nomadix
Experience with Radius and 802.1x deployments preferred
Experience with WiFi Survey and Predictive Analysis Software and tools such as Ekahau Survey
PHYSICAL DEMANDS / REQUIREMENTS:
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Ability to continuously sit.
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Ability to lift up to 30lbs constantly.
DESCRIPTION OF WORK ENVIRONMENT:
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Generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. Occasional travel may be required.
It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.
Job Type: Full-time
Benefits:
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401(k)
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Dental insurance
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Health insurance
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Health savings account
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Life insurance
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Paid time off
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Vision insurance