Teacher's Pension supports districts in creating an environment that advocates for dignified retirement for all district employees through the delivery of no cost "Retirement Education." Family owned with children in the public school system and with family members who are educators and administrators, we know and appreciate the value of our educators and we recognize the need for high quality education for both students and employees. We are committed to providing timely, high quality, product neutral retirement education so that all district employees (classified, certificated, confidential, and administrative) can make informed decisions regarding their retirement.
A Customer Support Agent for a Teacher's Pension Services is responsible for assisting clients with their inquiries regarding pension plans, benefits, and retirement processes. The role involves providing high-quality customer service through various communication channels, including phone, email, and live chat, ensuring that all client concerns are addressed promptly and accurately.
Responsibilities:
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Respond to customer inquiries via phone, email, and chat.
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Provide detailed information about pension plans, benefits, and retirement processes.
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Assist customers with account setup, maintenance, and troubleshooting.
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Handle and resolve customer complaints and issues efficiently.
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Escalate complex issues to the appropriate department or manager when necessary.
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Follow up on unresolved issues to ensure timely resolution.
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Maintain accurate and detailed records of customer interactions and transactions
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Prepare reports on customer feedback, inquiries, and complaints.
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Update customer information in the company database.
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Educate customers on the features and benefits of different pension plans.
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Guide customers through the online portal and self-service tools.
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Provide information on additional services and resources available to customers.
Requirements:
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High school diploma or equivalent required; some college coursework in finance, business, or related field preferred.
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Previous experience in customer service or call center environment preferred.
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Experience in the financial or pension services industry is a plus.
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Excellent communication and interpersonal skills.
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Strong problem-solving abilities and attention to detail.
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Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
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Ability to manage time effectively and handle multiple tasks simultaneously.
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Patience and empathy when dealing with customer concerns.
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High level of professionalism and reliability.
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Strong work ethic and a positive attitude.
Benefits:
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Comprehensive health, dental, and vision insurance.
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Retirement savings plan with company match.