The Bilingual Medical Office Support/Scheduler handles patient check in and registration, processes incoming telephone encounters to physicians/providers, ensures appropriate scheduling, and insurance referral authorizations.
Duties:
- Schedule patient appointments and manage the daily schedule for medical providers
- Coordinate with patients, healthcare professionals, and other staff members to ensure efficient scheduling and minimize wait times
- Maintain accurate and up-to-date patient records in the electronic medical scheduling system
- Follow HIPAA guidelines to maintain patient confidentiality and privacy
- Answer phone calls and respond to inquiries regarding appointments, procedures, and general information
- Assist with medical record management, including filing, scanning, and retrieving records as needed
- Collaborate with other departments or facilities to schedule necessary tests, referrals, or consultations
- Provide excellent customer service to patients by addressing their needs and concerns in a professional manner
Experience:
- Previous experience in medical scheduling or a related field is preferred
- Familiarity with medical terminology and procedures is a plus
- Knowledge of medical office operations, including front desk procedures and patient registration
- Proficiency in using scheduling systems or software, such as Epic or similar platforms
- Understanding of HIPAA regulations and the importance of maintaining patient privacy
- Strong organizational skills and attention to detail to ensure accurate scheduling and record keeping
- Excellent communication skills to interact effectively with patients, healthcare professionals, and other staff members
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
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Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
Application Question(s):
- Do you have front office medical experience?
Language:
Ability to Relocate:
- Bend, OR 97701: Relocate before starting work (Required)
Work Location: In person