About MPI (Magnetic Products, Inc.):
Magnetic Products, Inc. is a privately held business, headquartered in Highland, Michigan. MPI began in 1981 with 2 major objectives. Be the best at whatever it does & create a company where employees are empowered and rewarded for their contribution to the company’s success and believe their time at MPI is much more than “just a job.” By attracting “best in class” customers and employees, MPI knows that any enterprise can bring very positive results on both a professional and personal level to all who participate. MPI is committed to becoming an inclusive organization and bases all decisions on what is best for the customer, the employee, and company in that order. Successful candidates are only those who strive to exceed their personal best every day and enjoy working with a team of winners providing solutions to customers who value these principles.
Magnetic Products, Inc is a premier manufacturer of specialized magnetic separation, electronic inspection, and material handling systems designed to detect and separate metal contaminates in food processing and convey metal in fabrication plants. The diverse markets we serve enable us to avoid the cyclical ups and downs of limited market companies such as automotive suppliers and grow our sales in nearly any economic environment. Since its beginning, 43 years ago, MPI has grown to become the quality and service leader in the industries we serve. We are large enough to tackle any challenge yet nimble enough to design and produce custom solutions rapidly.
Overview:
Join MPI as a Field Service Technician, where you will be pivotal in ensuring the exceptional performance and reliability of our equipment. Your role will encompass commissioning, training, sales support, auditing, certifications, and repair services. Represent MPI to our valued customers, while collaborating with internal teams to drive company growth and success.
Responsibilities:
- Perform on-site installations, commissioning, certification, and service for MPI equipment.
- Offer technical support via telephone and email.
- Conduct customer training sessions.
- Assist the sales team with on-site audits and equipment field measurements.
- Travel required up to 70% overnight travel.
- Complete service reports, time sheets, and expense reports as required.
- Adhere to company work standards and policies.
- Adhere to company and customer safety rules and regulations.
- Support production builds as needed.
- Work weekends, as necessary.
Key Skills & Abilities:
- Minimum 3 years’ experience in technical repairs on industrial equipment.
- Proficient in mechanical and electrical skills.
- Ability to read and understand electrical schematics.
- Capable of performing field measurements for future equipment.
- Experience with unsupervised travel throughout North America.
- Excellent written and verbal communication skills.
- Strong customer service skills to identify and resolve customer concerns.
Physical Requirements:
- Must be on your feet for 50% of the workday.
- Able to lift 100 lbs. occasionally and up to 50 lbs. frequently.
- Capable of kneeling, crouching, squatting, or bending to repair equipment.
- Ability to climb ladders to service equipment at heights of six feet and above.
- Comfortable working in tight spaces as needed.
Join MPI and be a part of a team dedicated to delivering excellence in service and support, ensuring the success and satisfaction of our customers.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 10 hour shift
- Day shift
- Overtime
- Weekends as needed
Experience:
- field service: 3 years (Preferred)
Ability to Commute:
- Highland, MI 48356 (Required)
Ability to Relocate:
- Highland, MI 48356: Relocate before starting work (Required)
Willingness to travel:
Work Location: Hybrid remote in Highland, MI 48356