About Us: Established in the early 2000s, Fineline began as a family business with a bold ambition: to revolutionize the restaurant and food service industry with plastics that are both innovative and practical. Working with a team of designers, we rejected the overly utilitarian shapes that the plastics industry was dependent on. Instead, we sought to replicate high-end, elegant forms. Every Fineline product is made with the same values we’ve maintained in our products from the start: innovation, quality craftsmanship, and functionality. Our goal, as it has always been, is to revolutionize the industry with dynamic new ideas that drive value and raise expectations, advancing growth and giving power to the customer. As we continue to expand, overtaking the high standards we set for ourselves, we haven’t forgotten our old fashioned family values: commitment to our customers, high-performance plastics at incredible value, and, as always, making design-driven products.
Job Overview: As a Resolutions Specialist, you will be
responsible for addressing and resolving customer issues, complaints, and
concerns. This role requires a strong focus on customer satisfaction, effective
communication, and the ability to navigate complex situations to achieve
positive outcomes.
Reports to: Resolutions Manager
Key Responsibilities:
*Customer
Issue Resolution:*Serve
as the primary point of contact for customers experiencing issues, complaints,
or concerns.Investigate
and analyze the root causes of problems to determine appropriate
resolutions.
Communication:Communicate
with customers in a professional and empathetic manner to understand
their concerns.Provide
clear and timely updates on the resolution process, maintaining
transparency.
Problem-Solving:Utilize
problem-solving skills to identify creative and effective solutions to
customer issues.Collaborate
with internal teams to address underlying problems and prevent
recurrence.
*Customer
Advocacy:*Advocate
for the customer within the organization, ensuring their concerns are
heard and addressed.Work
towards solutions that prioritize customer satisfaction and loyalty.
Documentation:Maintain
accurate and detailed records of customer issues, resolutions, and
feedback.Generate
reports to track resolution performance and identify trends.
Collaboration:Work
closely with customer service, product, and operational teams to
coordinate the resolution process.Facilitate
cross-functional collaboration to achieve swift and effective
resolutions.
*Quality
Assurance:*
to quality control measures to ensure the accuracy and effectiveness of
resolutions.Conduct
follow-up assessments to verify customer satisfaction.
*Feedback
Analysis:*Solicit
and analyze customer feedback on the resolution process.Use
feedback to improve internal processes and enhance the customer experience.
*Training
and Support:*Share
insights and best practices to enhance overall customer service.
*Continuous
Improvement:*Identify
opportunities for process improvement in the resolution and customer
service area to share with the management team.Contribute
to the development and enhancement of customer service protocols.
Qualifications:
Proven experience
in customer service, conflict resolution, or a similar role.Strong
problem-solving and analytical skills.Excellent
communication and interpersonal skills.Ability to
remain calm under pressure and navigate challenging customer interactions.Empathy and a
customer-centric approach.Strong
organizational and multitasking abilities.Adaptability
to changing priorities and customer needs.Positive
attitude and the ability to motivate others.Commitment to
continuous improvement in customer satisfaction.
Fineline is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable laws. We are committed to providing a workplace that is free from discrimination and harassment and promotes a diverse, inclusive, and respectful work environment for all employees. We encourage all qualified candidates to apply for our job openings and to help us further our commitment to diversity and inclusion. All employment decisions are made solely based on qualifications, merit, and business needs.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person