Monday – Saturday (40 hrs a week) Varies by location
Job Summary:
Super Stone, Inc. are pioneers of the decorative concrete industry serving concrete contractors with quality products, support, and training for over 50 years. Super Stone’s headquarters is located in Miami, FL with additional fully stocked warehouses.
This position is responsible for maintaining long-term relationships with loyal customers local, national and international. You will be a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The job also facilitates and coordinates transportation, moving and shipping of product while effectively managing the timely flow of order processing. The specific duties and responsibilities may change or be increased as assigned and include, but are not limited to:
Principal Duties and Responsibilities:
- Create new customer accounts and maintain existing accounts.
- Prepare customer quotes for products with shipping (when applicable) and apply appropriate pricing structure.
- Demonstrate product knowledge including merchandise features, proper usage and benefits to maximize sales.
- Ask targeted questions to upsell and cross-sell to customers.
- Prepare IMOs, BOLs, labels and additional documents for shipping domestic and international.
- Manage customer accounts and provide exceptional customers service, including resolving issues for customers.
- Perform follow-up via email, phone, or in-store with customers to ensure proper delivery of products and obtain a review/feedback.
- Process inventory counts, product builds, and store transfers as needed.
- Work with vendors to obtain competitive pricing for shipping and related services.
Account Specialist Page 2
- Monitor shipping traffic and address problems with order flow or shipping delays and
quality-control issues, such as damaged or improperly packaged goods, as well as
day-to-day concerns with warehouse capacity for fulfillment and client deadlines.
- Answer phone calls, greet customers, support sales associates when needed and
reconcile cash drawer when applicable.
- Opening and close store when needed.
- Ensure office area is neat and orderly, well supplied and equipment is functioning
properly.
- Opening and close store when needed. Provide administrative support to
management as requested.
Education & Language:
- Associates degree or High School Diploma or GED with two (2) years equivalent
business experience.
- Preference will be given to candidates with industrial supply retail sales experience.
- Able to read, write and converse in English & Spanish.
Experience, Knowledge, Skills and Abilities:
- Minimum of two (2) years of experience in management and sales; product
knowledge highly preferred.
- Willing to learn products, specifications and standards, be receptive to feedback and
embrace continuous improvement opportunities.
- Experienced in Microsoft Office, Outlook, & QuickBooks.
- Must be customer service oriented and able to interact with the public and vendors
in a professional manner.
- Able to present a professional image to customers, with strong oral and written
communication skills.
- Experience in shipping international and with hazardous materials.
- Ability to work efficiently in a fast-paced environment and be detailed-oriented with
good organizational skills.
Physical Demands & Working Conditions:
- Pre-employment drug and background screen; random drug testing applies.
- Must be able to lift 35 lbs.
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Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Shipping: 4 years (Preferred)
- Customer Service: 5 years (Preferred)
- Sales: 5 years (Preferred)
- International Shipping: 4 years (Preferred)
- Data Entry: 4 years (Preferred)
Language:
License/Certification:
- Driver License (Preferred)
Work Location: In person