Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. The Salon Receptionists responsibilities include promoting a high level of customer service, greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person, processing transactions, managing salon stylists, laundry, and helping with the functions of the salon. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers. Position will starts April 2024
Responsibilities
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Maintain a tidy reception area
- Manage the salon stylists
Skills
- Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
- Hands-on experience with office equipment, like printers and POS systems
- Familiarity with processing transactions
- Excellent communication abilities (verbal, phone and email) with a customer service attitude
- Solid organization and record-keeping skills
- An ability to remain calm under stressful circumstances
- High School diploma
Job Types: Part-time, Contract
Pay: $12.00 per hour
Expected hours: 10 – 30 per week
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Application Question(s):
- What is your work availability?
- If hired, when would you be available to start this position?
Education:
Experience:
- Customer service: 2 years (Preferred)
License/Certification:
- Cosmetology License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person