Job Overview:
We are seeking a Front Desk Clerk/Night Auditor to join our team at a hotel. The ideal candidate will have a passion for hospitality, excellent customer service skills, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and assist with inquiries
- Handle reservations and cancellations
- Process payments and maintain guest accounts
- Provide information about hotel services and amenities
- Ensure the front desk area is clean and organized
- Perform night audit duties, including reconciling daily transactions
Skills:
- Preferred experience working at the front desk of a hotel but not necessary
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of phone systems and proper phone etiquette
- Familiarity with hospitality management practices
- Bilingual or multilingual abilities are a plus
- Understanding of hotel management operations
This position offers the opportunity to work in a dynamic hospitality environment, interact with guests from diverse backgrounds, and contribute to ensuring a positive guest experience. If you are passionate about providing exceptional service and have the skills required for this role, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Merrillville, IN 46410 (Required)
Ability to Relocate:
- Merrillville, IN 46410: Relocate before starting work (Required)
Work Location: In person