FormWood Industries is a leading manufacturer of custom veneer plywood products. We pride ourselves on providing high-quality products and exceptional customer service to clients in a range of industries. We are currently seeking a Maintenance Leader to conduct our maintenance team and ensure the ongoing maintenance and operation of our manufacturing facility.
Position Overview:
FormWood Industries seeks an enthusiastic individual to join our valued Customer Care team!
Key Responsibilities:
- Answering incoming customer calls and emails regarding order tracking, stock levels, quotes, order entries, or general information questions
- Update customer information in the customer service database after each call
- Become fully competent with our quoting and order entry systems
- Support the sales team with information and/or quotes so they can effectively communicate with our customers
- Provide accurate information on production orders for the production team
Qualifications:
- Have excellent verbal and written communication skills
- Maintain a high level of professionalism with customers and work to make each interaction a positive experience
- Must have high levels of integrity, especially when communicating with our customers
- Strong attention to detail and desire to improve customer relationships
- Proficiency with Microsoft Excel and a willingness to learn new systems
- Must be able to work successfully as an individual and as part of a team
- Work with our internal teams to continuously improve processes
- Have the ability to quickly learn new products and processes
- General math skills
- Must be able to dependable to work an eight-hour shift, five days a week
- An Associate's Degree (or higher) in a business-related field is preferred.
We offer competitive pay (based on experience) and a full benefits package, as well as opportunities for growth and advancement within the company.
Job Type: Full-time, Onsite, M-F
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person