Location: Columbia, MD
Category: Information Technology
Job ID: CIS0002HJ
Your Impact:
Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer.
We provide an environment that fosters and supports innovation and valuing “outside-the-box” thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.
Responsibilities:
- Maintains smooth operation of Linux-based systems, including coordination with network and systems engineers.
- Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
- Performs systems security administration functions, including creating user profiles and accounts.
- Other duties may include setting up administrator accounts, maintaining system documentation, tuning system performance, installing system wide software.
- Interacts with users. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
- Interact with customers to handle service inquiries and problems.
- Provide support to the implementation, troubleshooting and maintenance of IT systems. Distinguish isolated user problems from enterprise-wide application/system problems.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return.
- Analyze recurring problems, annotating, and initiates solutions for preventing re-occurrence.
- Work with systems and network engineers in implementing enterprise wide systems and technologies.
- Ability to install and troubleshoot workstations, thin clients, applications, printers/scanners, phones, and various other IT equipment.
#divergent
Here’s what you’ll need:
- 2 years of experience in systems administration and end-user support for a Linux environment
- Basic working knowledge of Linux command line and various Linux operating systems
- Experience administering and working within a virtualized environment
- Ability to articulate technical solutions to a wide range of difficult problems with various levels of stakeholders.
- Experience working within classified enterprise networks
- Experience working with ticketing systems (i.e. Jira, ServiceNow, etc)
- Experience creating technical documentation to include diagrams, both logical and physical
- Required IAT Certs: one or more of the following: Security , CASP or CISSP
- Required Vendor Cert: one or more of the following: VMWare, Linux , or RedHat. If not currently achieved, then must achieve within 6 months of hire
Clearance Required:
Preferred:
- Cloud experience
- Python Scripting experience
- Prior military experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.