Job Overview:
Bonded Logic Inc., a leading provider of natural fiber insulation products, is seeking a dedicated Logistic Coordinator to join our team. As a Logistic Coordinator, you will play a crucial role in managing and optimizing our supply chain operations to ensure efficient transportation, production planning, and vendor management.
Duties:
Customer Service/Logistics Coordinator
Primary Responsibilities:
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Takes customer orders via email, phone, or fax and enters them into the CRM system ensuring all pertinent information is included (payment information, addresses and phone numbers).
- Identify and address customer needs, with a goal of total satisfaction
- Follow company guidelines and procedures for communications with minimal supervision
- Creates shipping documents including Packing Slips, BOLs, and Load Sheets.
- Puts together packet for orders that shipped including scanned shipping documents, sales order, customer PO and final invoice and gives to accounting for processing.
- Communicates and works with logistics partners to schedule and track shipments on an as needed basis.
- Provides accurate, valid, and complete information by using the right methods/tools. Asks questions if unclear on the best course of action.
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Maintains company shipping schedule.
Requirements:
- Proven customer support experience
- Strong Microsoft Office Skills including Excel, Word, and PowerPoint
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Positive attitude and ability to adapt/respond to different types of personalities
- Candidates must be local to Phoenix, AZ area
What We Offer:
- Comprehensive benefits packaging including Medical, Dental, Life, and 401k with Company Match.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Experience:
- Microsoft Office: 1 year (Required)
Ability to Commute:
- Chandler, AZ 85248 (Required)
Ability to Relocate:
- Chandler, AZ 85248: Relocate before starting work (Required)
Work Location: In person