Job Summary:
The Regional Operations Director will be responsible for effectively planning, managing and sustaining distribution and service efforts through the management of branch operations for all locations within their defined area. This position will also be responsible for overall leadership, safety and quality of all respective operations. The Regional Operations Director will ensure optimum operations efficiency; and maximize profits in accordance with company policies, practices, and procedures.
Primary Duties & Responsibilities:
- Overall ownership for ensuring all products are delivered on time, in conformance with customers scope of work, company safety and operational standards, and industry code requirements
- Overall ownership of branch KPI Targets - Product Margin, Labor Utilization, On-Time Delivery, Warehouse, Safety Scorecard, and Quality Scorecard for respective branches
- Full P&L responsibility for all respective branches inclusive of inventory management
- Responsible for ensuring annual branch business plans/budgets are met
- Ensure branch management assist CQ and BE Directors/Managers with managing employee accountability and duties outlined in respective job descriptions
- Responsible for participating and ensuring respective branch participation for required business reviews
- Ensure respective branches operate in accordance with all Environmental, Health and Safety (EHS) requirements outlined in company policies and procedures
- Ensure respective branches operate in accordance with all Quality Management System (QMS) requirements outlined in company manuals, procedures, and work instructions
- Ensure respective branches are compliant with company Shop Certification Program
- Ensure respective branches are compliant with company On-Boarding Program
- Provide consistent leadership, accountability, and mentoring to branch management
- Ensure branch management is accountable for inventory, supplies, and equipment
- Ensure respective branches compliance with efficient, daily production meetings
- Ensure all respective employees have visibility to accurate and updated production boards
- Drive continuous improvement in plant operations by reducing cost, eliminating waste, and increasing value proposition
- Plan consistent availability of product and manpower by ensuring a realistic production schedule for all respective branches
- Communicate with Human Resources for hiring, terminations, performance evaluations, and staff development to create functional excellence
- Identify business opportunities with existing/new customers to ensure all expectations/goals are met
- Interact and develop a positive relationship with customers to ensure all expectations/goals are met
- Provide development and coaching to all Branch Managers on commercial strategy, operational excellence, financial acumen, and personnel management
- Provide oversight and coaching to the Branch Manager on the smooth and efficient flow of materials through the manufacturing plant by optimizing equipment, facilities layout, equipment maintenance, training of personnel, and implementing world class systems for controlling key quality and cost variables
Positional Requirements & Qualifications:
- Education & Experience
- Bachelor’s degree or 15+ years of experience in relevant or equivalent position
- Skills & Abilities
- Strong interpersonal, communication, technical, and presentation skills
- Highly organized
- Effective time management
- Detail oriented
- Strong leadership
- Must be able to travel and have a clear driving record in accordance to company driving guidelines
- Clear background check and drug/alcohol screening
Essential Physical Functions:
- Travel: less than 5%
- Lifting up to 50 pounds
- Bending, stooping, walking and/or ability to stand for up to 75% of shift