Join the Hyatt Regency Aurora Conference Center
Hourly range is $30-31
Accepting applications through June 30, 2024, deadline may be extended if a candidate has not been selected.
Hyatt Regency Aurora is seeking a top-performing Banquet Captain.
A Banquets Captain is a key figure in the hospitality industry, primarily responsible for orchestrating and overseeing banquet events at hotels, resorts, or event venues. This role involves ensuring the seamless execution of banquets, conferences, weddings, and other special events.
Banquets Captains coordinate with event planners, kitchen staff, and serving teams to guarantee the smooth flow of events, from setup to service and breakdown. They typically lead a team of banquet servers, assigning tasks, and maintaining a
high standard of service. Banquets Captains also handle guest inquiries, resolve any issues that may arise during an event, and ensure that all aspects of the event, including food and beverage service, adhere to the established standards and timelines.
Strong communication skills, attention to detail, leadership abilities, and a deep understanding of banquet operations and guest service are essential for success in this role. Additionally, a Banquets Captain may be responsible for inventory management, maintaining banquet equipment, and ensuring compliance with health and safety regulations to create memorable and flawless events for guests.
ESSENTIAL JOB FUNCTIONS:
- Oversee all aspects of banquet events, including setup, service, and breakdown, ensuring they run smoothly and efficiently.
- Supervise and lead a team of banquet servers and support staff, assigning tasks and ensuring they provide excellent service.
- Act as a point of contact between event planners, kitchen staff, and serving teams to relay information and ensure the event's success.
- Provide exceptional customer service to event attendees, addressing inquiries and handling any issues or special requests that may arise during the event.
- Ensure that all aspects of the event, including food presentation, table settings, and overall ambiance, meet or exceed the established standards.
- Maintain a strict timeline to ensure that events progress according to schedule, including the timely serving of courses and any planned activities or speeches.
- Oversee the inventory of banquet supplies, including tableware, linens, and other event-related items, and request replenishments as needed.
- Ensure compliance with health and safety regulations, including food safety guidelines, and take appropriate measures to prevent accidents or hazards during events.
What is in it for YOU?
All Associates:
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We offer same day pay with Dayforce Wallet. Access your pay as you’ve earned it. No cost to you.
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Vacation/ Personal days & Holiday pay
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Access Perks
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Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
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Brand Travel Discounts for Travel and Food & Beverage
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Online Training Courses
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Referral Program and Bonus
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Direct Deposit
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Employee Assistance Program
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Associate of the Month/Associate of the Year/Service Awards
Full-Time Associates:
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Medical, Dental, Vision
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Free Basic Life & Basic Accidental Insurance
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Voluntary Life Insurance Products for Self, Spouse, and Dependents
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Day Care Flex Spending account
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Flexible Health Care Spending Account
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Wellness Program- For those who have Medical on our Anthem plan
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401K with a Company match!
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Jury Duty Leave
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Bereavement Leave
Some Key Areas of Responsibility include:
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Oversee, train, and schedule restaurant staff in shifts to ensure compliance and boost productivity levels
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Assign tasks to employees and ensure they are completed effectively and properly
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Educate the staff on safety guidelines, customer service best practices, and standards for restaurant cleanliness
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Assist in resolving customer complaints in a timely, efficient, and courteous manner
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Keep track of inventory and make sure every area is fully stocked by ordering supplies and coordinating product deliveries
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Cover the duties of crew members who are unable to work their shifts
Requirements:
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A high school diploma or equivalent GED is required
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Previous food service experience with the ability to perform multiple jobs in the restaurant
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Previous management or supervisory experience is required
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Possess excellent organizational skills, communication skills, and problem-solving skills
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Proficient computer skills, including experience with Microsoft Office, are strongly desired
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Applicants must be able to work weekends & holidays.
As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.
With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
EOE/Drug-Free Workplace.